RETURN POLICY FOR E-SHOP PURCHASES
In the event of the following scenarios:
- There is/are any defect(s) in the item received, or
- The wrong item was delivered to you, AND
- The item is not on sale or clearance
Learning Vessels will provide a FULL refund with FREE returns for all domestic orders if we receive it within 2 weeks of the date of your purchase.
To be eligible for a return, the item must be unused and in good condition , i.e. in the same condition that you received it, in the original packaging. We would also require a proof of purchase e.g. Email confirmation of your order.
Do note, the following are non-returnable/non-refundable:
- Downloadable soft-copy products
- Books with obvious signs of use
- Any item not in its original condition, that is damaged or has parts missing for reasons not due to our error.
- Send the item back to us at Learning Vessels, PO Box 872, Singapore 914030 using Singpost or an equivalent service. If you are sending back an item costing over $50, we recommend that you use a trackable delivery/mail service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
- Email firstname.lastname@example.org to inform us about your return. In your email, provide
- Your order number
- The mail service you used to return the item, the date you sent back the item and an image of your postal receipt (*If you use a service other than Singpost, do note that we will refund only the lower of the Singpost charge or the cost you incurred)
- Whether you prefer a direct replacement or a refund.
- Once we have received and inspected your item, we will send you an email to notify you of our approval or rejection of your return.
- If approved :
- Items for refund : we will credit the purchase value and the cost incurred for returning the item (Singpost charge or lower) to your original method of payment within 7 business days. Please note that it may take 2-10 business days after for the credit to be applied to your bank or credit card account.
- Items for replacement : we will credit the cost incurred for returning the item (Singpost charge or lower) to your original method of payment, and send the replacement to the address listed in your original order within 7 business days.
If you still have not received your refund or replacement after the listed period of time, please contact us at email@example.com.